If you have AAMI insurance and have just had an accident in Liverpool, AAMI may suggest using a workshop from their AAMI Smash Repairs Network. You don’t have to. Under Australian Consumer Law, you have the legal right to choose your own repairer, including G&R Rix in Liverpool. Here’s how the AAMI claims process works, and what happens once you choose us.
Does AAMI Insurance Cover Smash Repairs?
AAMI insurance claim repair covers collision damage, panel beating, spray painting, and structural repairs. If you are at fault, your insurance policy covers the cost of repair, and you have to pay your excess (if any). However, if it is another driver’s fault, their insurance company will cover the damage, and you won’t have to pay an excess. Also, CTP only covers injuries, not the car damage. With AAMI smash repairs Liverpool, you can choose your repairer and have G&R Rix invoice AAMI directly. So, you don’t have to pay upfront and claim back. You only pay your excess amount (if applicable), collected at the time of vehicle handover.
What is AAMI’s Smash Repair Network and Do You Have to Use It?
AAMI smash repair network consists of workshops that have commercial agreements with AAMI. AAMI-approved repairers in Liverpool often offer a variety of advantages. These benefits include a lifetime workmanship warranty, hassle-free approvals, and sometimes less or no excess. These benefits are also tangible and are a cornerstone of AAMI’s approach to claims services.
However, using the AAMI repair network is completely optional. Under Australian Consumer Law and NSW insurance guidelines, including SIRA (State Insurance Regulatory Authority, NSW), you’re free to choose your own repairer in NSW.
Choosing G&R Rix does not cancel or weaken your claim. It only changes who manages assessment and repair as we deal directly with AAMI.
G&R Rix provides its own workmanship warranty on every repair, so the protection AAMI’s network offers is not unique to it. You get equivalent cover by choosing us.
So, if you would rather use an independently trusted, 50-year-old Liverpool repairer with 225 five-star Google reviews, you are completely entitled to.
How to Lodge Your AAMI Repair Claim – Step by Step
1. Contact AAMI to report the accident
Call AAMI 13 22 44 using the app or website to lodge your claim online. Share the accident information and other driver details, and then obtain your claim number. Remember, you don’t have to select the repairer at this stage.
2. Tell AAMI you are choosing G&R Rix
If they recommend an AAMI smash repairs Liverpool from their network, tell them you would prefer your own repairer–G&R Rix Smash Repairs at 40 Heathcote Rd, Moorebank NSW 2170. After that, it will be noted on your claim file.
3. Call or WhatsApp G&R Rix with your claim number
Call G&R Rix on 02 9601 2674 and provide your claim number. From assessment to approval and repair, we manage all communication with the AAMI for insurance smash repairs in Liverpool.
4. Drop off your vehicle and we handle the rest
Bring your vehicle to our Moorebank workshop. We submit the assessment to AAMI and start repairs after approval. This is the standard car insurance claim process, and our team will keep you updated throughout the repair process.
How Long Does an AAMI Insurance Repair Take in Liverpool?
AAMI claim approval time typically ranges from 1 to 3 business days, whether it’s a network shop or an independent repairer. So, how long does a car insurance claim take? The answer depends on the extent of damage. Minor repair takes 1 to 3 days, while single-panel repairs are completed within 2 to 4 days.
However, multi-panel collision repairs can take between 5 and 10 days. For further major structural repair, it may take 1 to 2 weeks for complete restoration. Delays are not the fault of the repairer but due to the assessment or insurer approval.
G&R Rix follows up with the AAMI to ensure your claim continues to progress. Choosing an independent repair does not delay the approval. Also, review your policy to schedule a hire car cover during repairs.
Why Choose G&R Rix for Your AAMI Repair in Liverpool?
For more than 50 years, G&R Rix Smash Repairs has been providing smash repair Liverpool services to South West Sydney. 225 Google reviews with a 4.9-star rating highlight local trust from our repeat customers. We also provide workmanship warranty on every repair, matching or exceeding the protection of an AAMI-approved repairer.
We deal with all the major insurance, including AAMI, to make the insurance smash repairs in Liverpool process straightforward. So, you only have to deal with one experienced panel beater in Liverpool from start to finish. Our smash repairs Moorebank workshop is located near South West Sydney, easy for drivers to drop off and pick up the car after an accident.
AAMI’s network is one option. It’s not the only one, and it’s not compulsory.
We also handle NRMA, Allianz, GIO, QBE, Budget Direct, and all other major insurers, read our guide on NRMA insurance repairs in Liverpool if NRMA is your insurer.
AAMI Insurance Repairs Serving Liverpool, Moorebank & South West Sydney
G&R Rix is located at 40 Heathcote Rd. Moorebank, offering smash repairs in Liverpool and other suburbs. It includes Liverpool, Moorebank, Chipping Norton, Casula, Holsworthy, Milperra, Warwick Farm, Prestons, Glenfield, Wattle Grove, Heathcote Rd, Alfords Point, Bangor, East Hills, Padstow, Panania, and Revesby. If you are tired of searching ‘smash repairs near me’ without finding a reliable repairer nearby, call our Moorebank team on 02 9601 2674, we will guide you through the next steps and your AAMI claim.
Frequently Asked Questions
Q1: Do I have to use AAMI’s Smash Repair Network?
No. AAMI’s Smash Repair Network is a panel of workshops AAMI has commercial arrangements with, using it is entirely optional, not mandatory. Under Australian Consumer Law, you have the legal right to choose your own licensed repairer for AAMI insurance repairs. To exercise this right, simply tell AAMI when lodging your claim that you would like to use G&R Rix Smash Repairs at 40 Heathcote Rd, Moorebank, NSW 2170.
Q2: Will choosing my own repairer affect my AAMI cover or excess?
No. Choosing G&R Rix instead of AAMI’s Smash Repair Network does not change your level of cover, your excess amount, or your claim outcome. Your excess is determined by your policy and the circumstances of your claim, not by which licensed repairer carries out the work. AAMI authorises and pays for the approved repair regardless of which licensed workshop you choose.
Q3: How long does an AAMI insurance repair take in Liverpool?
AAMI claim approval typically takes 1–3 business days for straightforward claims. Once approved, repair times depend on the extent: minor repairs take 1–3 days, single-panel repairs take 2–4 days, and significant collision damage takes 5–10 business days. G&R Rix follows up with AAMI proactively to keep your claim moving and provides a firm completion date before starting work.
Q4: How do I start my AAMI repair claim with G&R Rix?
Call AAMI on 13 22 44 to report your accident and obtain a claim number. Tell AAMI you would like to use G&R Rix Smash Repairs as your repairer. Then call us on 02 9601 2674 with your claim number, we manage all communication with AAMI from that point. You just drop off your vehicle at 40 Heathcote Rd, Moorebank, and we handle the rest.
Q5: Does AAMI insurance cover all types of smash repairs in Liverpool?
AAMI comprehensive insurance covers accident and collision damage, including panel beating, dent repair, spray painting, bumper replacement, and structural repairs. It does not cover mechanical faults or general wear and tear. If you are not at fault, the at-fault driver’s insurer typically covers the repair at no cost to you. If you are at fault, your AAMI comprehensive policy covers your vehicle with your excess applying.
Had an accident and have AAMI insurance? G&R Rix has handled AAMI insurance repairs for Liverpool and Moorebank drivers for over 50 years, with 4.9 stars across 225 Google reviews. You don’t have to use AAMI’s network. Call 02 9601 2674 with your AAMI claim number, or send a WhatsApp photo of the damage, and we will get back to you within the hour. Learn more about our AAMI insurance repair services in Liverpool →